I'm truly baffled by how this insurance has managed to maintain a rating above 4 unless there are paid reviews involved. This is the worst insurance I've ever encountered. 1. Calls are handled by an AI that lacks basic intelligence, disregarding the fact that people spend money on these calls without receiving any help. 2. Agents refuse to transfer your call to a claims processor or manager, instead keeping you on hold for over 50 minutes. 3. They are quick to sign you up but will employ endless tactics to avoid processing your claim. 4. Communication is one-sided; claims processors do not provide contact numbers, making it impossible to reach them. They only send directives via email without engaging actively. 5. They will deduct from your account without hesitation, even on incorrect dates. 6. I lodged a complaint with the dispute division and still received no response. If you're looking for peace of mind, avoid this insurance. You might save a little money, but other companies offer much better customer service. A huge disappointment. I had a frustrating experience with the claims processor.
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