Lots of hate for this company here. My experience has only been good. Been getting 2x20kg dry dog food on auto delivery for a few years now and never had any issues apart from occasionally being a few days late. I've contacted them 2 or 3 times via their online chat thing and they've responded within a few minutes and been polite and helpful. So for me never had any issues.As for Aramex, who seems to be their primary courier, they're probably the absolute worst courier service in Oz. Once I got something on eBay ($100 item) and it was marked as delivered, dispute with eBay ruled in sellers favour, yet it turned up over a month later. Disgraceful company and completely non-contactable . That delivery was to my mum's house, the dog food is delivered to a different suburb. Maybe the guy who delivers the food to my area is one of their better workers so I've just been lucky?
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