Review Time
Standing 6 weekly order over $100. Advised 18/2 that my order was coming due on 25/2. Aramex delivery advised delivery for Friday 27th. Undelivered and no notification. On a previous occasion when delivery was due on a Friday the order was not delivered but advised that they only work Mon-Fri. Next delivery day will be Monday. Happened again this time. Sent advice to Budget but as was Fri no one to respond. Customer service is non existent and using a parcel delivery service that does not operate at weekends in this day and age is pathetic. My cats are on prescription food and I was forced to buy from my local vet as their supply ran out. Finally delivered on March 2nd from a Gold Coast address. 5 days to Sunshine Coast. Cancelled my regular standing order and have discovered that Petstock has an outlet on the Sunshine Coast and is cheaper than Budget. Also found they stock additional items and my order is now over $200 on a regular basis. Don't let "Budget" fool you unless you are looking for "budget" service. After 3 emails I still have not received a response
There is a clear absence of follow-up with customers. As many others have mentioned, the service is quite disappointing. The shipping section on the website lacks expected delivery time frames, and the order confirmation doesn't provide any shipping updates either. When I inquired about my delivery, I was finally given a time frame, suggesting it should arrive today. However, the tracking indicated it hadn’t even reached the local depot, making it obvious that delivery wouldn’t happen as promised. Now, five days later, I see that it was 'scanned into the Melbourne depot' yesterday, but today’s tracking shows another scan with no record of the previous one. The inquiry I was told was lodged remains unaddressed. For those with gold membership, they supposedly receive 'priority customer service,' which makes me feel concerned for those without such membership. To add to my frustration, there’s been a noticeable increase in ads on social media for this service recently—perhaps they should focus on improving their shipping instead.
Received our order promptly, I have to buy Kong toys as our Belgium Malamute has a relentless bite force & shreds most things really quickly, the Kong Wubba’s last well & I found the prices at Budget Pet Products some of the cheapest I’ve seen for Kong. Highly recommend Budget Per Products.
Don't follow up with customers.As alllllll the other people state here Aramex is just total crap. So your shipping section on the website has no expected shipping time frames, order confirmation does not advise shipping time frames, dispatch email has a link to the tracking but still NO expected shipping time frame. So then I enquire, why am I still waiting for my delivery? Oh now I can get a shipping time frame and based on that should be arriving today.... well obviously considering that the tracking showed it still hadnt even arrived at the depot here in Victoria pretty clear it wont be getting delivered that day? Now here I am 5 days later. Yesterday (12/01) "scanned into Melbourne depot" and then this morning, I check the tracking and theres a scan dated today (13/01) scanned into Melbourne depot. Yesterday's scan, nowhere to be seen in the history. The promised enquiry lodged to Aramex from BPP? Well I haven't had any update at all from them. Gold members get "priority customer service" so I really feel terrible for people who aren't gold members if this is the priority customer service. Adding insult to injury theres a sharp uptake in youtube and Facebook ads for BPP the past week - yeah awesome, maybe include free shipping *result may vary on actual delivery.
Good prices, but the worst delivery service. Order at least a month’s in advance, always delayed. Obviously a dodgy company relying on cheaper courier prices for business, I will now shop elsewhere - rather support a company that supports clients with a delivery fee than to wait for weeks with a constant delivery delayed message.
I have found this company to be extremely good. They give a great price, the website is easy to navigate, they delivery promptly and they respond to any emails quickly. I had some products delivered recently and the plastic containers were damaged and they gave me a store credit immediately, which they did not need to as the treats were in no way damaged. I find them to be a trustworth company and will continue to use them for my pets.
Lots of hate for this company here. My experience has only been good. Been getting 2x20kg dry dog food on auto delivery for a few years now and never had any issues apart from occasionally being a few days late. I've contacted them 2 or 3 times via their online chat thing and they've responded within a few minutes and been polite and helpful. So for me never had any issues.As for Aramex, who seems to be their primary courier, they're probably the absolute worst courier service in Oz. Once I got something on eBay ($100 item) and it was marked as delivered, dispute with eBay ruled in sellers favour, yet it turned up over a month later. Disgraceful company and completely non-contactable . That delivery was to my mum's house, the dog food is delivered to a different suburb. Maybe the guy who delivers the food to my area is one of their better workers so I've just been lucky?
To be honest, if I could leave zero stars, I would.Ordered a bag of dog food on the 15/10/25. It is now 3/11/25 and it has still not arrived.I asked for a refund and was basically told no as they would need to organise having the product sent back... which I don't have as it's not been delivered.Terrible service. Do not buy from this company. I live in Australia so should only take a few days to arrive.They still can't even tell me when I will receive it.
Been ordering from them for 5+ years, great pricing , s*itty delivery times but so be it. However when a recent change in circumstances meant I needed to change my address to a PO Box address for delivery without warning they started charging me excessive postage $50-$100 per order all because I changed from a home address with aramex delivery vs P.O. Box which they choose to use Australia post for. No notice at time of address change just start charging! Seem to expect long time customers to go back and read t&cs with no prompts at time of address change. Needless to say I’ve cancelled all future orders and have started using pet circle who will free next day delivery and free delivery to a P.O. Box!
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