Been ordering from them for 5+ years, great pricing , s*itty delivery times but so be it. However when a recent change in circumstances meant I needed to change my address to a PO Box address for delivery without warning they started charging me excessive postage $50-$100 per order all because I changed from a home address with aramex delivery vs P.O. Box which they choose to use Australia post for. No notice at time of address change just start charging! Seem to expect long time customers to go back and read t&cs with no prompts at time of address change. Needless to say I’ve cancelled all future orders and have started using pet circle who will free next day delivery and free delivery to a P.O. Box!
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