There is a clear absence of follow-up with customers. As many others have mentioned, the service is quite disappointing. The shipping section on the website lacks expected delivery time frames, and the order confirmation doesn't provide any shipping updates either. When I inquired about my delivery, I was finally given a time frame, suggesting it should arrive today. However, the tracking indicated it hadn’t even reached the local depot, making it obvious that delivery wouldn’t happen as promised. Now, five days later, I see that it was 'scanned into the Melbourne depot' yesterday, but today’s tracking shows another scan with no record of the previous one. The inquiry I was told was lodged remains unaddressed. For those with gold membership, they supposedly receive 'priority customer service,' which makes me feel concerned for those without such membership. To add to my frustration, there’s been a noticeable increase in ads on social media for this service recently—perhaps they should focus on improving their shipping instead.
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