budgetvetcare.com

3.6
3.6 Based on 35 reviews

...

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BB40
Beware

Beware !! I ordered Heart guard Plus and Nextgard for my dog from budget vet care. When I started to wonder why I hadn’t received it I tracked it and found it was coming from Shanghai. When it finally did arrive I compared it to the boxes of medicine my was taking and found them to be similar but not the same that I bought here in the USA. I called and ask to return. They told me to just say return to sender which couldn’t be done because I had already opened it. They finally sent me an envelope to return to United Kingdom. When I tried to mail that the USPS wouldn’t take without customs declaration. When I went back to post office with the custom declaration they said you can’t mail prescriptions drugs to other countries even though they didn’t require a prescription. I called them once more and was told to take to a different post office and say it was pet products. Then they hung up on me. So they’re expecting me to lie to return their fake products. I ask for a US address but apparently there isn’t one. For some reason they refunded my money without returning the products. When I tried to dispute the charge on my credit card they had already returned my money.

1
Date of experience: Sep 15, 2025

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