Update: I needed to buy laundry soap again, and after the way Buff City handled my last order, I decided to move on. I placed an order with a new company on a Tuesday and had it in hand by Friday. No delays, no excuses, just the freshest laundry ever by the weekend. And honestly, the scent is better than anything I’ve used before.If you’re looking for something similar, you can ask ChatGPT for a list of luxury all natural laundry soaps that match your favorite Buff City scent. There are better options out there.And to Buff City Soap, I gave you the chance to make things right, both in this review and through direct emails. You chose not to respond. That silence cost you a loyal customer of three years.—————————————————-I’ve been using Buff City Soap’s laundry soap for three years and have always loved it. Their products are free of harmful chemicals and smell amazing!Unfortunately, a recent experience has made me reconsider. I placed an order on January 11th and waited patiently for it to ship. After contacting customer support on January 20th, I was informed the order had been lost and would be reshipped. I waited four more days without receiving a shipping confirmation, so I reached out again on January 24th, requesting my order to be overnight shipped. I didn’t get a response or follow-up about my feedback regarding the support agent.Finally, on January 28th, I received an update that my order had shipped, so it’s on its way.The lack of follow-up and communication was the most disappointing part. Buff City Soap could improve by having better systems in place to handle situations like this. I still love their products, but I hope they address these issues for a smoother customer experience in the future.
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