Review Time
Local store just closed after 4 yrs, no warning. All these rewards they send out via email and your loyalty points can only be used in store. No stores within 100 miles of me. The store in vero beach Florida where my mom lives... permanently closed as well. This company is beyond a Hassel and clearly has stability issues. Shop at thelaundress.com. yes they are a little more expensive, but been around forever and quality is exceptional.
I love going to Buff City Soap to be exposed to the newest scents. It always smells wonderful and you can get that same wonder smell in your shower, in your clothes and on your person. It feels great to smell fantastic!!
Where is customer service? Do we just get "contact us" through email with Buff City Soap??? I received a bad shipment of laundry detergent-about $100 worth....no smell, discolored, and hard clumps throughout product. I have reached out to customer service through their preferred email THREE times-no response.
I have been going to the Winston Salem NC store. It has gone downhill. I work with a lot of nurses at a local hospital. They used to say “you smell so good! What do you use?” I used to Narcissist laundry detergent. Now I can hardly smell the scent. It’s expensive enough without having to purchase a “scent booster!” Now I can’t recommend this place.
So disappointed. LOVE their Narcissist laundry detergent. I ordered several other products online in that scent and set everything for autoship. These other products for whatever reason do not smell anything like the detergent, my family did not like it at all and we threw them away. Silly me, forgot it was on autoship, I’ll admit fault in that. My first issue with this company is, why do you not send an autoship reminder ahead of time like every other company? It’s a simple, honest, transparent notification that allows the customer to see if any prices increased, make changes, add products to meet whatever free shipping limit is in place at that time, etc. But no, you just charge my card and send an order confirmation email. You don’t have any phone number listed to call, I had to chat with the bot online, who submitted my request for cancellation BEFORE the items shipped. However, by the time your representative responded to me a couple hours later, it had already shipped and you refused to cancel and refund. This is such a scummy “gotcha” practice. No notice, no quick contact info, no cancellations, no refund. Now I’m out all the money for products I don’t even like and will get thrown away like the first batch, plus $10 shipping which I could have at the very least avoided by adding detergent I like to the shipment. My only hope is that the products I receive this time actually smell like the Narcissist detergent and I’ll actually use them.
My first time trying their dryer balls and very disappointed. When i opened the box of 3 the smell was amazing and strong, which I loved. My first dry clothes had no smell and had so much static, that I had to redry using dryer sheets. I tried the dryer balls again, but this time using 2 of them, the results were the same.
Update: I needed to buy laundry soap again, and after the way Buff City handled my last order, I decided to move on. I placed an order with a new company on a Tuesday and had it in hand by Friday. No delays, no excuses, just the freshest laundry ever by the weekend. And honestly, the scent is better than anything I’ve used before.If you’re looking for something similar, you can ask ChatGPT for a list of luxury all natural laundry soaps that match your favorite Buff City scent. There are better options out there.And to Buff City Soap, I gave you the chance to make things right, both in this review and through direct emails. You chose not to respond. That silence cost you a loyal customer of three years.—————————————————-I’ve been using Buff City Soap’s laundry soap for three years and have always loved it. Their products are free of harmful chemicals and smell amazing!Unfortunately, a recent experience has made me reconsider. I placed an order on January 11th and waited patiently for it to ship. After contacting customer support on January 20th, I was informed the order had been lost and would be reshipped. I waited four more days without receiving a shipping confirmation, so I reached out again on January 24th, requesting my order to be overnight shipped. I didn’t get a response or follow-up about my feedback regarding the support agent.Finally, on January 28th, I received an update that my order had shipped, so it’s on its way.The lack of follow-up and communication was the most disappointing part. Buff City Soap could improve by having better systems in place to handle situations like this. I still love their products, but I hope they address these issues for a smoother customer experience in the future.
Completely disappointed with the Corydon indiana store. I will never buy from them again. Get gain last longer, doesn't stain your clothes and gets your laundry clean. After going to Buff City today and bad management I won't spend a dime there again. They need better customer service.
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