I don't know what is wrong with their online store. But it is so messed up. Bought some products at their Texas store in Odessa. Really liked it but was only there visiting. I went online and they were having a sale. I tried for over a week to order 75$ in product. Every time I tried to check out I got " card rejected. Please use another card ". I tried thre different cards which are all in very good standing and have plenty of money. So I tried to email as there is no phone number. Email rejected due to error ???? So I did a search and finally found a new customer service number. I emailed my problem. I received a reply they would review my email and get back. Again over a week of three more emails no reply and web site still won't let me order. So the sale is not available to purchase anything. Very disappointing and horrible customer service. I ended up buying a different product on Amazon that was similar. This company should not have a website offering products that has no customer service or was to contact them. Misrepresentation of their sale items.Ok. I just found out that the site I tried to order from is a fraud site. I only wish the real Buff City Soap would take action. I got scammed over 1400$ trying to buy product off this carbon copy fraud site Which is buffcitysoapsus.net. It is a Scam from United Kingdom. Thankfully I have a bank that is taking care of it but the web site is still up. Also reported it to the FTC federal government
Claim your business profile now and gain access to all features and respond to customer reviews.
