I was actually quite anxious as I read all other reviews just after I purchased but my experience has been really good. One downside is the communication as others have said. I got one e-mail from them which was the one I got after I placed the order. No other updates except the one Royal Mail sent me letting me know it was on the way. To add to my worries after reading the reviews I tried to contact them with the support e-mail on their confirmation e-mail but the e-mail kept getting rejected - which as you can imagine after reading so many bad reviews didn't help my anxiety. I found that messaging them on Instagram was the best way as they replied the next day on there to let me know she was on the way.I ordered on the evening of the 31st and my Orchid Mantis was with me 5th November before 1 and she looked amazing and the enclosure and flies and rearing cage I ordered was all there as well.I think this is a case of it's always people who have bad experiences leaving reviews and the many more people who have good experiences don't say anything. Personally other than the worry that I was not going to get anything because of the bad reviews they do what they say on the tin. Just had to put faith in the process and I am very happy and my daughter is going to be thrilled with her present.
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Bug Pets - Online Invertebrate Superstore.
Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!See more
