Review Time
DO NOT BUY FROM THIS WEBSITE!
I placed an order on the 10th of February for a Giant African Millipede and starter kit. I paid £71.99 for the kit and live millipede, plus an extra £12.99 for standard livestock shipping. My chosen delivery date was the 18th of February.
I received an email on the day my delivery was supposed to arrive, stating that my order would be delayed due to cold weather and should arrive by the 20th.
Since then, I’ve been actively trying to track my order, but I’ve had no further updates or delivery confirmation. I’ve contacted the website via the “Contact Us” form three times with no response. I’ve also messaged them on Instagram and Facebook, but only received automated replies. The email address they provide is a no-reply address, and any attempt to email them fails.
My order should have arrived five days ago. I’m now worried that my package has been lost or that I’ve been scammed. I wouldn’t even mind waiting if someone would reply to my messages and give me an update. This business is extremely unreliable.
I advise everyone to spend their money elsewhere and support a different business.
DO NOT BUY FROM THIS WEBSITE!I placed an order on the 10th of February for a Giant African Millipede and starter kit. I paid £71.99 for the kit and live millipede, plus an extra £12.99 for standard livestock shipping. My chosen delivery date was the 18th of February.I received an email on the day my delivery was supposed to arrive, stating that my order would be delayed due to cold weather and should arrive by the 20th.Since then, I’ve been actively trying to track my order, but I’ve had no further updates or delivery confirmation. I’ve contacted the website via the “Contact Us” form three times with no response. I’ve also messaged them on Instagram and Facebook, but only received automated replies. The email address they provide is a no-reply address, and any attempt to email them fails.My order should have arrived five days ago. I’m now worried that my package has been lost or that I’ve been scammed. I wouldn’t even mind waiting if someone would reply to my messages and give me an update. This business is extremely unreliable.I advise everyone to spend their money elsewhere and support a different business.
Great, modern looking website ... Ordered end of Nov 25. Expected delivery a week later. Nothing arrived, emails failed, could only message via the website. Comms very poor. However I was fortunate to receive the order 23rd Dec. Mantis was barely alive as it had been stuck in the post fri - mon as no comms to tell me to be home to receive the delivery. Luckily the mantis eat immediately and currently doing well. I will try another seller for the next order.
I ordered an African glsnail on the weekend and came with royal mail on Wednesday they didn't send me an email that was coming that's the only thing that I can fault them but the snail was healthy good size and I was amazed at how well packed was with heat pad and everything,I'm very happy and I will place an order again for sure on near future
I was actually quite anxious as I read all other reviews just after I purchased but my experience has been really good. One downside is the communication as others have said. I got one e-mail from them which was the one I got after I placed the order. No other updates except the one Royal Mail sent me letting me know it was on the way. To add to my worries after reading the reviews I tried to contact them with the support e-mail on their confirmation e-mail but the e-mail kept getting rejected - which as you can imagine after reading so many bad reviews didn't help my anxiety. I found that messaging them on Instagram was the best way as they replied the next day on there to let me know she was on the way.I ordered on the evening of the 31st and my Orchid Mantis was with me 5th November before 1 and she looked amazing and the enclosure and flies and rearing cage I ordered was all there as well.I think this is a case of it's always people who have bad experiences leaving reviews and the many more people who have good experiences don't say anything. Personally other than the worry that I was not going to get anything because of the bad reviews they do what they say on the tin. Just had to put faith in the process and I am very happy and my daughter is going to be thrilled with her present.
i have ordered a acrchatina immauculata snail on the 17th of october 2025 i have paid nrly £30 pound the snail was £19 and rest was speedy delivery heat pack etc i am still waiting ihvae had no emails no idea if the snail is even been disbatched out no tracking nothing at all i am waiting prob gonna get a deceased snail if it turns up i have no way of knowing i have sent 3 emails they say they are having email issue due to a merger not my fault or prob i have paid my money iam very angry frustrated and i just want ansers i have a duty of care to this pet once it arrives but there already failing that at their end if i had known id never have touched this company
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Bug Pets - Online Invertebrate Superstore.
Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!See more
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