i have ordered a acrchatina immauculata snail on the 17th of october 2025 i have paid nrly £30 pound the snail was £19 and rest was speedy delivery heat pack etc i am still waiting ihvae had no emails no idea if the snail is even been disbatched out no tracking nothing at all i am waiting prob gonna get a deceased snail if it turns up i have no way of knowing i have sent 3 emails they say they are having email issue due to a merger not my fault or prob i have paid my money iam very angry frustrated and i just want ansers i have a duty of care to this pet once it arrives but there already failing that at their end if i had known id never have touched this company
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Bug Pets - Online Invertebrate Superstore.
Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!See more
