DO NOT BUY FROM THIS WEBSITE!
I placed an order on the 10th of February for a Giant African Millipede and starter kit. I paid £71.99 for the kit and live millipede, plus an extra £12.99 for standard livestock shipping. My chosen delivery date was the 18th of February.
I received an email on the day my delivery was supposed to arrive, stating that my order would be delayed due to cold weather and should arrive by the 20th.
Since then, I’ve been actively trying to track my order, but I’ve had no further updates or delivery confirmation. I’ve contacted the website via the “Contact Us” form three times with no response. I’ve also messaged them on Instagram and Facebook, but only received automated replies. The email address they provide is a no-reply address, and any attempt to email them fails.
My order should have arrived five days ago. I’m now worried that my package has been lost or that I’ve been scammed. I wouldn’t even mind waiting if someone would reply to my messages and give me an update. This business is extremely unreliable.
I advise everyone to spend their money elsewhere and support a different business.
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Bug Pets - Online Invertebrate Superstore.
Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!See more
