After spending nearly $2,000 on products from this company, I expected top-notch quality and service. Instead, it has been an utter disaster. If you face any issues with your product, prepare for a frustrating ordeal. Each time I raised a concern, their response took over a month. They are frequently "unavailable" and seem to rely on delay tactics to wear customers down. They wasted months asking for unnecessary "evidence" and videos, only to later blame "faulty installation"—despite clear proof that the product is malfunctioning. It's painfully clear: they take your money and find excuses to avoid honoring their warranty. For a so-called "premium" brand, their customer service is a joke. Save your money and sanity—choose a company that genuinely stands behind its products.
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Buildmat is a 100% Australian owned and operated online retailer of building materials. We are based in Melbourne and ship nationally, our team live by the motto that if it's not a product we will have in our own home, then we won't be selling it and this is a principle we stand by when choosing products.
