Review Time
Having spent close to $2,000 on products from this company, I expected high quality and professional support. Unfortunately, the experience has been a total failure. If you have any issues with your product, be prepared for a tiring struggle. Each time I raised a concern, it took them over a month to respond. They are often "unavailable" and appear to use delay tactics, hoping customers will just give up. They wasted months of my time asking for unnecessary "evidence" and videos, only to later claim that the issue was due to "faulty installation"—despite clear evidence that the product is malfunctioning. It's painfully obvious: they take your money and then find every excuse to avoid honoring their warranty. For a so-called "premium" brand, their customer service is laughable. Save your money and sanity—choose a company that truly stands behind its products.
After spending nearly $2,000 on products from this company, I expected top-notch quality and service. Instead, it has been an utter disaster. If you face any issues with your product, prepare for a frustrating ordeal. Each time I raised a concern, their response took over a month. They are frequently "unavailable" and seem to rely on delay tactics to wear customers down. They wasted months asking for unnecessary "evidence" and videos, only to later blame "faulty installation"—despite clear proof that the product is malfunctioning. It's painfully clear: they take your money and find excuses to avoid honoring their warranty. For a so-called "premium" brand, their customer service is a joke. Save your money and sanity—choose a company that genuinely stands behind its products.
We were redoing the laundry and needed a deep sink that could handle buckets and soaking clothes. ordered a buildmat granite laundry sink and it’s been a game changer. solid, easy to clean and looks smart with the new benchtop. delivery came quick and the driver even rang ahead. heaps better than the old trough we had
Our builder put us onto buildmat and I’m glad he did. We ordered a luna basin mixer and a corner sink, and both are solid quality. Prices were fair, shipping was quick, and the products are spot on. will be back for more when we do the bathroom.
We got our stainless sink from buildmat a while back and just added the ellie dishrack. It’s sturdy, holds heaps and actually drains properly into the bowl. delivery came quick and price was decent. small thing but honestly makes life easier every day.
The buildmat 510x450 Sink is a beast deep, solid and cleans easily. We put it in our new kitchen and it’s been a game changer for big family meals. Delivery was quicker than expected and packaging was solid. Way better value than the ones we priced at reece.
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Buildmat is a 100% Australian owned and operated online retailer of building materials. We are based in Melbourne and ship nationally, our team live by the motto that if it's not a product we will have in our own home, then we won't be selling it and this is a principle we stand by when choosing products.
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