I recently placed an order for three sets, but one didn't include a QR Code. I interacted with their chat bot, which instructed me to check the bag again and claimed my issue would be escalated. The following day, I received a generic email thanking me for my orders, but it didn't address my concern. After submitting another ticket, I was once again met by the chat bot promising escalation. Three days later, after sending another email inquiring about human assistance, I still haven't received a response. Terrible customer service. I will never purchase from them again. Customer service should be straightforward unless there's a lack of care for the customer. Don't waste your money!
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