This has been an awful experience. I've tried to reach customer service multiple times across different platforms with no reply. I ordered two weeks ago, and there's been no update. I bought this as a gift for my father's birthday, but it seems he won't be receiving anything now. The lack of customer service, especially during a busy season, is frustrating. Their website claims orders are dispatched within 24 hours and standard shipping takes 5-9 business days, but it has taken much longer. So many broken promises. I was excited to surprise my father, but now I'm just left waiting. I need someone to contact me urgently.
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