I ordered a Christmas gift on 10/12, and it still hasn't shipped. When I reach out, I only get responses from a chatbot promising to escalate my issue, but nothing changes. I won't be using this service again. Update: I emailed them but haven't received a response, not even from the chatbot. They took my payment long ago, yet my order hasn't been sent. Their website states it would ship within one business day after the order was placed, but it's been 14 days now... I'm beginning to doubt if I will ever receive it.
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