I visited a location to buy two toothpastes, only to find the same items at a lower price elsewhere shortly after. When I returned with my receipt to request a refund, two young employees informed me that their manager had instructed them not to process refunds due to the price difference, and the manager was unavailable. I requested to see the policy supporting this claim, but they were unable to provide it. They simply reiterated their manager's decision and suggested I come back the next day to speak with her, which felt like a waste of my time given the lack of professional training. According to the return policy, unopened items can be returned within 30 days.
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Large Canadian bulk food retailer. Corporate profile, products and services, franchising information and store locations.
