I had always relied on this service for my silver purchases and had been very pleased with their offerings until now. Unfortunately, my recent interaction was quite frustrating. I received a call stating that one of the silver bars I was attempting to sell back was supposedly not from an approved refinery, which meant they could not honor the full advertised price. This bar was originally sold to me by the service, along with three others, as part of a transaction for second-hand round bars. It is unacceptable that a product provided by them is later rejected when trying to sell it back, leading to a loss for the customer. From my experience, I would strongly recommend that other customers: Keep detailed written records of what is supplied, including refinery information. Obtain written assurance that any “second-hand” bullion sold will be accepted back at full value. Regrettably, this encounter has severely damaged my trust, and I will not be making future purchases from this service. Shame on you for this experience.
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