I had a very disappointing experience dealing with this business.Initially, the owner (MONIRUZ ZAMAN) came across as friendly and helpful. However, once payment was sent, the situation changed quickly. I was told pricing would be honored based on when payment was received, even though I had placed the order the day before at higher prices and understood that online orders were not permanently locked in.Instead of honoring the discussed pricing, my payment was split into two separate orders. This effectively doubled the quantity of items and significantly increased my total cost without that being my intention.When I questioned this and asked about cancelling one of the orders, I was told there would be a substantial “market loss” fee — amounting to thousands of dollars — just to cancel. That felt extremely unreasonable and left me feeling pressured.To make matters worse, after this issue arose, it became very difficult to communicate directly with the owner. Attempts to speak with him were blocked by staff, and I was unable to get clear answers or a direct resolution. That lack of transparency and accountability was deeply concerning.Based on my experience, I strongly advise anyone considering doing business here to proceed with extreme caution. Make sure every pricing term, order detail, and cancellation condition is clearly documented in writing before sending payment. What seemed straightforward at first turned into a costly and stressful situation that I would not wish on anyone. Also if you scroll down this companies reviews you should notice that almost all of their 5 star reviews are fake. I wish I noticed this before I went to make an order with bullionmart. Their business is to screw you. Thats the truth.
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Bullion Mart is a Canadian company and North America’s leading exchange for physical precious metals; Gold, Silver, Platinum & Palladium. Call 416 928-0707
