I have been a loyal Bully Max customer for years, but my recent experience has been nothing short of devastating. After feeding my dog from a recent batch of Bully Max food, she became seriously ill and her condition worsened by the day.When I reached out for help, customer support repeatedly promised escalation to management — but that never happened. Instead, I was left dealing with outsourced support staff who offered nothing but vague reassurances and delays. Despite providing vet notes and photos as requested, no manager or decision-maker ever contacted me directly.This lack of accountability and urgency is unacceptable, especially when the health and well-being of pets are at stake. I am canceling my subscription and will be pursuing external channels to ensure this matter is addressed properly.Pet owners deserve transparency, responsibility, and real support — not empty promises.------Edit:Your reply here is misleading. There were no “immediate” responses — in fact, I was left dealing with outsourced overseas representatives who all use fake names and never provided any real escalation. I submitted all the information you requested, including vet notes and a personal letter from my veterinarian since my dog has been hospitalized.Despite this, I have never once heard back from management or a supervisor, even though escalation was promised multiple times. It’s neglectful that it takes a negative public review for Bully Max to acknowledge my case at all.If Bully Max is serious about resolving this, you already have my contact information. I expect genuine outreach from management, not another scripted message.
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The leading performance dog food brand offering a complete range of nutrition products, from dry and wet dog food to treats, supplements, toppers, and beyond.
