Review Time
Since I began using this product in 2009 for my French mastiffs, I can confidently say it’s fantastic. The dogs have a healthy coat, no bloating, and no hip problems. The puppies have turned out vibrant and healthy. If you’re in search of top-notch dog food, this is definitely the one to choose.
Love this brand for my 7 year old pitbull/mix. Plus, great customer service! I wish I found this company sooner. I’ve had my dog on Bully Max for a few years now and I’ve seen great improvement in my dog’s health. She had issues with UTIs and crystals in her bladder and was on expensive prescription food (which made her chunky). Since switching she has lost some weight and has had no urinary issues. I was sad to see they discontinued the formula we use but they reached out to me and suggested an option that is comparable. Unfortunately, the option (lamb formula) has pork in it and she’s allergic to pork. I didn’t realize until I received my order. I reached back out and Joanna promptly sent me a label to return the food and at my request suggested another option. I’m waiting on the new order to arrive! I highly recommend this company. My dog loves the food and their customer support is friendly, prompt and easy to communicate with.
I have been a loyal Bully Max customer for years, but my recent experience has been nothing short of devastating. After feeding my dog from a recent batch of Bully Max food, she became seriously ill and her condition worsened by the day.When I reached out for help, customer support repeatedly promised escalation to management — but that never happened. Instead, I was left dealing with outsourced support staff who offered nothing but vague reassurances and delays. Despite providing vet notes and photos as requested, no manager or decision-maker ever contacted me directly.This lack of accountability and urgency is unacceptable, especially when the health and well-being of pets are at stake. I am canceling my subscription and will be pursuing external channels to ensure this matter is addressed properly.Pet owners deserve transparency, responsibility, and real support — not empty promises.------Edit:Your reply here is misleading. There were no “immediate” responses — in fact, I was left dealing with outsourced overseas representatives who all use fake names and never provided any real escalation. I submitted all the information you requested, including vet notes and a personal letter from my veterinarian since my dog has been hospitalized.Despite this, I have never once heard back from management or a supervisor, even though escalation was promised multiple times. It’s neglectful that it takes a negative public review for Bully Max to acknowledge my case at all.If Bully Max is serious about resolving this, you already have my contact information. I expect genuine outreach from management, not another scripted message.
Bully Max has been our go-to brand since we brought our American Bully home. After months of research on various foods, we have no complaints about any of the products we've tried. The puppy formula worked wonders for his well-being, resulting in phenomenal muscle development. The compliments we receive from others fill us with pride. We genuinely believe we are providing the best nutrition for our dog with this brand of food and supplements.
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The leading performance dog food brand offering a complete range of nutrition products, from dry and wet dog food to treats, supplements, toppers, and beyond.
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