As a loyal customer for nearly a decade with a termite protection plan, I am extremely disappointed with how it ended. The company canceled my account without warning, claiming they could no longer treat my property, and refused to give me a full refund. There was no clear explanation or support—just a cancellation. I still have termites. This is not how a long-term customer should be treated. I trusted them to protect my home, and they failed when it mattered most. Be cautious before entering any long-term contract with them; loyalty doesn't seem to be valued.
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