Trying to return product is a nightmare. Received a product that did not meet in anyway the product description, it happens...but trying to return it is proving to be incredibly challenging, time consuming and expensive. I like their dry shampoo powder and will continue to use it (though will NEVER order from them on-line again), but the spray dry shampoo "blondish" temporarily dyed my hair dark brown and I had to wash it out. The online support indicated they would not pay for returns and to call a number to report your return. Customer service was unable to find my order with the order number and email, then later said (after long, long hold and wait time) it was because I ordered form the Canadian site and would have to call them. I finally just returned the product to the Canadian address I ordered from at a cost of $18 postage and put in an online complaint. The message I got back asked for a ridiculous amount of information from me, all which could be found on my order number, including asking that I scan the bar code for country of origin of my product and taking pictures of the product. I am awaiting their response and have a strong feeling that not only will I have paid $18 to return a product incorrectly described, but they will not refund me for the product I returned.
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New York City-based Bumble and bumble is celebrity and fashion worldâs favorite hair care company dedicated to innovation, inspiration and education.
