Review Time
I ordered from Bumble and Bumble, and while the package arrived promptly, the promotional free gift listed in my order wasn’t included. I only found out after I had to chase it up myself - no heads-up. Customer service just said they ran out, citing fine print. I understand stock issues happen, but the lack of communication and zero gesture of goodwill left me feeling pretty disappointed. The products are great but I would not recommend ordering directly from the company.
I ordered from Bumble and Bumble, and while the package arrived promptly, the promotional free gift listed in my order wasn’t included. I only found out after I had to chase it up myself - no heads-up. Customer service just said they ran out, citing fine print. I understand stock issues happen, but the lack of communication and zero gesture of goodwill left me feeling pretty disappointed. The products are great but I would not recommend ordering directly from the company.
👹👹👹👹👹. Ordered shampoo and conditioner from Bumble and Bumble on the 12th February. It was dispatched on the 12th February and it’s been sitting in the Evri depot ever since. Phoned Bumble and Bumble this morning to find out why it’s not been delivered. Apparently the package is damaged so it’s got to be returned to Bumble and Bumble. I’ve got to wait for this to happen before they refund the money to me before I reorder…why oh why cannot they just send me a replacement order!!!!!!!! It’s insane!!! I’ve now placed the same order with another company!!! 👹👹
I purchased leave in seal light. It’s the most expensive one I have bought and the only thing good about this product is the smell. My hair is limp, looks greasy, feels as if my hair needs washed again. This has to be the worst hair product ever. AVOID it is anything but light !!!!!
Purchased the bumble and bumble bond building hair oil thinking was an upgrade of a more purse friendly option I had been using. States can use on dry hair but it wets the hair strands and feels sticky and heavy. Not a moisturise finishing oil as I hoped to use it and for the price am very disappointed will not repurchase or recommend
Trying to return product is a nightmare. Received a product that did not meet in anyway the product description, it happens...but trying to return it is proving to be incredibly challenging, time consuming and expensive. I like their dry shampoo powder and will continue to use it (though will NEVER order from them on-line again), but the spray dry shampoo "blondish" temporarily dyed my hair dark brown and I had to wash it out. The online support indicated they would not pay for returns and to call a number to report your return. Customer service was unable to find my order with the order number and email, then later said (after long, long hold and wait time) it was because I ordered form the Canadian site and would have to call them. I finally just returned the product to the Canadian address I ordered from at a cost of $18 postage and put in an online complaint. The message I got back asked for a ridiculous amount of information from me, all which could be found on my order number, including asking that I scan the bar code for country of origin of my product and taking pictures of the product. I am awaiting their response and have a strong feeling that not only will I have paid $18 to return a product incorrectly described, but they will not refund me for the product I returned.
Took my money literally refuses to ship the order. Did not notify me, claimed UPS lost it but it was never tendered to UPS. Really disappointing all around they can’t fulfilled online orders. Order from a 3rd party like Sephora if you actually want the product to arrive.
first time ordering paid for named day delivery which it did however 1 item was missing contacted them and apparently the item went out of stock after i ordered it no email to tell me i would be missing it in my order i was told despite it saying my full order was dispatched i wont be charged for the missing item now i have to wait to check my bank to see if that's true i understand they cant send a item they don't have but let customers know its unavailable
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New York City-based Bumble and bumble is celebrity and fashion worldâs favorite hair care company dedicated to innovation, inspiration and education.
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