I've been using Bumble and Bumble products for 18 years. It's time to switch to Matrix or Oribe. Terrible, dreadful, unforgivingly bad customer service. My order was apparently "damaged in transit" and then subsequently canceled. They never bothered to let me know (the order was supposed to be a gift); I only found out when, three weeks after ordering (they usually ship within 3-5 business days), I inquired. I was met with the rudest, most entitled customer service agent I have ever encountered.For the record, I am no Karen. I am extremely polite to customer service associates. This one put me off the entire company and all of its products from now until I die.
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New York City-based Bumble and bumble is celebrity and fashion worldâs favorite hair care company dedicated to innovation, inspiration and education.
