I ordered a gift set as a Christmas present on 14th December with standard shipping (stated as 3 working days). I received a confirmation email same day advising I would receive another once it’s shipped. Having still not received an email regarding when this would ship by 23rd December I tried to contact them via their online chat. The chat was twice just closed down by an advisor without even attempting to help. I have now received an email from PayPal advising I have received a refund from them. I assume that this means that Bumble & Bumble have cancelled my order without telling me. With 2 days until Christmas this is beyond annoying. I always thought that this premium hair care company would also have premium customer service. If there had been an issue at the very least they could have contacted me to advise I wouldn’t be getting the item. Yes, I would have been annoyed, but at least I wouldn’t be in the position I am now in, which is having no Christmas gift to give!
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New York City-based Bumble and bumble is celebrity and fashion worldâs favorite hair care company dedicated to innovation, inspiration and education.
