I recently made an online order with this company, as I have done on several occasions in the past.For some reason, the delivery address on my confirmation email was an old one, which I no longer have access to. My billing address was correct and I had wanted my products sent here too.As soon as I realized there was an error, I called Bumble & Bumble. I used the number which customers who wish to cancel orders are directed to.Initially I had to call four times, as every time I was holding the line would go dead and I was cut off.When I finally spoke to an associate, I explained the situation and asked that the delivery address be updated. The order was not even twenty minutes old but I was told the address couldn’t be changed.So, I asked to cancel the order, with a view to placing a new order as soon as this happened. I was informed the order couldn’t be cancelled. A refund was offered, although this will take seven to ten days. Quite frankly, I do not have complete confidence that this will happen. My experience with other online retailers has been that an order can be amended within two hours of placing it. Usually, the customer can make changes quickly and easily.I am so disappointed, as I have never had problems with Bumble & Bumble before and feel their customer service requires some attention.
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New York City-based Bumble and bumble is celebrity and fashion worldâs favorite hair care company dedicated to innovation, inspiration and education.