bumperonly.com

I purchased a new Ranch Hand FBF175BLR …

I purchased a new Ranch Hand FBF175BLR bumper from BumperOnly.com for my new 2017 Ford F250 King Ranch on 9-11-17. I called Mark the sales rep and also Ranch Hand several times to make sure that the new bumper would work with my surround camera and adaptive cruise that comes with my Ford 250 before I purchased. The Ranch Hand website advertises that the bumper is camera ready and sensor ready. The picture on BumperOnly.com for this model number above is not the correct picture. This is why I called several times to check to see if it will work as the website was incorrect. Mark stated that the part number was correct and that my bumper would work with the camera and adaptive cruise. The bumper that was delivered was the correct bumper as shown on the Ranch Hand website.I got the bumper partly installed and discovered that the bumper blocks the camera view and makes the front camera useless. Also the bracket that came with the bumper for the adaptive cruise once installed made had previous from the factory. As the bumper was being installed and we were discovering the problems, I was on the phone with BumperOnly.com and Ranch Hand both trying to resolve the problem. Neither one offered any help and Ranch Hand told me that it works and nothing is wrong but I told her it is obvious that the camera is blocked and adaptive cruise does not work. I even emailed pictures to Mark at BumperOnly.com showing the camera view. I also contacted Bumper Only.com several times by phone and email and the sales rep acted like they would help me to ship back the bumper since it was not like advertised. Later that day while we waited to get a response, the sales rep sent an email that they would not help to ship back the bumper and that I would also be charged a 20% restocking fee. Talk about false advertising and poor customer service. If you are looking for a bumper for a new 2017 Ford 250, DO NOT PURCHASE FROM BUMPER ONLY NOR RANCH HAND, as they will not stand by what they sell you. I have had replacement bumpers on every truck I have owned for over 20 years. So this is not my first experience with bumpers. Have always been pleased with my other bumpers so I was completely shocked how I have been treated during this purchase especially spending around $1,500.00 for the bumper not including installing. My only option now is to take the bumper off and try to just sell it locally. So disappointed.

Date of experience: Oct 22, 2017