Review Time
When my bumper arrived it had been scratched and dented during delivery. I spent about 5 minutes on the phone and got everything taken care of to my satisfaction. Then received an email a few days later of an added discount. Very good customer service and easy to deal with. Great job to everyone involved.
All I can say is hands down the best company I have ordered from in years!!!!!! I placed an order and made a mistake I called in yesterday afternoon to start the return and reorder. At 8:30 this morning my order completed and delivered to me. I was shocked at the customer service it is at a level that you don't see anymore!!!!!! As a business owner it really puts a smile on my face to still see people that care about customers!!!!!!!!!!!!!!!!
Found a great price and ordered a deer grille for expected trip. Order cancelled without an explanation. Customer service says "discontinued and out of stock." That should have been on the webpage. Now not enough time to order and receive the grille from the one other place that had this listed for my vehicle before my road-trip, and my code for the other page expired.
I just wanted to say thank you for the customer service that I received. Such a great experience, received my bumper today, and lite kit. Everything went together so neat. So cool, super heavy duty and just real quality craftsmanship. Thank you greatly. Appreciate it.
Mark G made this experience the best. He literally went above and beyond so that I can get the product. This is what customer service is all about. He listened to my needs and he came up with a perfect solution. Very knowledgeable and helpful. The best.
I ordered my bumper Sep 22, 2023 paid $1900 and still do not have it. This is what they send me on Nov 24, 2023 after waiting more then 2 months.“Just wanted to update you. I've looked into your order and reached out to our manufacturer. They said your bumper is not yet ready for shipment. They're aiming to estimated ship your order by next week. I'll keep an eye on it for you and email the tracking details once it's ready.”This is the email they sent me today (Jan 11, 2024) after I called them. "Thank you for reaching out and leaving a voicemail regarding the status of your order. I appreciate your patience. I've been closely monitoring your order and have reached out to our manufacturer for an update. They mentioned that your bumper is still in the process of being built, and they are aiming to complete it estimated by the end of this month. Please note that additional days will be required for shipping once the bumper is ready." I am still waiting another MONTH they I get to wait on shipping. They already took one of my reviews down from THEIR website, So I will be sharing this one everywhere I can....
Mark G @ Bumperonly.com offered his best ideas for my 2002 Dodge Ram 4x4 & his first image for a replacement front bumper was by far my favorite choice. I was truly amazed with how fast it was delivered from Texas to the backwoods of Minnesota. My mechanics were so impressed with the quality of this bumper & how easy it bolted up to the frame, they had it ready to drive away before I got there. I've been given several compliments from all my friends and family I'm ready to get a new rear bumper & siderails. Thank you Mark G & Bumperonly.comI highly recommend this product & service to everyone looking for a quality upgrade to there vehicle
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