Unfortunately, Bunnings are at it again...items states as available online but none in stock in store.
Today, at Bunnings Mittagong, items were showing as available in Bay 15 Aisle 30...there is no such Bay, and on querying this with staff, they advised that the item was NOT in stock - no acknowledgement of their non-existent "Bay 15". Again, looking up another item, it was stated to be in Bay 15, Aisle 15...again, no such Bay! The item was found in Aisle 16!!
Last week, I looked up items for another store, there were only two stores across the whole of NSW stating they had the item in stock. We drove to one of them, Bellambi, an hour drive away, only to arrive and be advised that website stock is not reliable and that they did not have the item in stock and that I "should have called first"!!
What is the point of having the website and it advising where stock can be found??? I am sooo disappointed in Bunnings Customer Service. I have watched staff become more and more grumpy and unhelpful over the years and I've no doubt it's due to them having to serve disgruntled customers who can no longer hold in their frustrations!!!!! Bunnings URGENTLY needs some competition!!
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Bunnings Group, trading as Bunnings Warehouse, is an international household hardware chain.
