Horrible. Never sign up with them.Their processing times for anything are a minimum of 20 business days. They don’t even let you properly switch to another insurer. They have asked me three times for the exact same documents, both via chat and email. Every time you speak to someone, it’s like starting from zero again.They keep you waiting up to two hours on live chat, only for the conversation to be automatically closed due to time expiration, and then you have to start all over again.On top of that, they renew your policy without asking for your consent or having you sign absolutely anything, and by doing so they create a debt in your name. They then threaten you with that debt and still don’t provide a proper cancellation process.I need to use my new insurance, and Bupa refuses to give me a certificate they are legally required to provide. The service is consistently terrible. They clearly do not care about your health at all.
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Bupa /bjuːpə/ is an international healthcare group, with its origins and headquarters in the United Kingdom but now serving 32 million customers in 190 countries.