Review Time
The boy at the receptionist is good for nothing. I am wondering if he is the relative of the senior boss of that visa medical centre. We went there four times. Each time he couldn't give us full information. Untill we were angry and he asked for manager to come then we were told to prepare another document. This should have been sorted out in our first visit. I am wondering if we are really dealing with an Australian organisation.
Completely unreachable. Excessive wait times on calls, and if you opt to use their messaging service (which the automated message service encourages you to do), you will experience response times of up to 10 minutes at a time. When I questioned this, the team member explained it was like a text messaging service so they could answer anytime and I'd be sent a notification they had. Well, no notification was sent and when after 10 to 15 mins later I checked the message thread, the operator had closed the conversation. I'm just trying to increase my cover (essentially give them more money) but there seems no conceivable way to talk with someone about these options.
i am writing this because Tracey who works for Bupa and she is based in Brisbane deserves a a really high praise review. my situation was complicated but she stuck through it for over a 1.5 hrs going through and trying to find out why Bupa was charging me a different price through my bank account to what was quoted on my login policy ..look at the end of the day she was fantastic and i give HER 5 ***s but for Bupa themselves the company come on the right hand does not know what the left hand is doing and this does not reflect well on Bupa ..my situation is not finished yet
i am writing this because Tracey who works for Bupa and she is based in Brisbane deserves a a really high praise review. my situation was complicated but she stuck through it for over a 1.5 hrs going through and trying to find out why Bupa was charging me a different price through my bank account to what was quoted on my login policy ..look at the end of the day she was fantastic and i give HER 5 ***s but for Bupa themselves the company come on the right hand does not know what the left hand is doing and this does not reflect well on Bupa ..my situation is not finished yet
Horrible. Never sign up with them.Their processing times for anything are a minimum of 20 business days. They don’t even let you properly switch to another insurer. They have asked me three times for the exact same documents, both via chat and email. Every time you speak to someone, it’s like starting from zero again.They keep you waiting up to two hours on live chat, only for the conversation to be automatically closed due to time expiration, and then you have to start all over again.On top of that, they renew your policy without asking for your consent or having you sign absolutely anything, and by doing so they create a debt in your name. They then threaten you with that debt and still don’t provide a proper cancellation process.I need to use my new insurance, and Bupa refuses to give me a certificate they are legally required to provide. The service is consistently terrible. They clearly do not care about your health at all.
Bupa has the worst customer service I have ever experienced. If this can even be called customer service.Every time you try to get help, you are pushed from one link to another, with no one actually taking responsibility or doing their job. The process feels designed to waste your time rather than solve problems.Even when you call, waiting times of around 20 minutes are common, and the answers you receive are often from an indian person unclear or unhelpful. In the end, I could have handled everything myself without paying for insurance at all.There is absolutely no reason to pay for this insurance given the level of service provided. For a company of this size, this is embarrassing. The lack of efficiency and accountability is shocking.If this is the standard of customer service, then it is completely unacceptable.
This is my first time joining health insurance, as I’m still young, and I mainly signed up for orthodontics because I had upcoming dental appointments. I wasn’t aware there was a 12-month waiting period for orthodontic cover at the time, so I ended up paying full price for most of my dental procedures. Recently, I contacted them because I believed my waiting period should be over by now. I was then told that it had actually ended some time ago, but I never received any email or SMS notification to let me know. Customer service has also been incredibly slow, with waits of 20 to 30 minutes between responses. I was advised to submit a claim, but I’ve done this before and never received a response. Because of this experience, I’m now considering switching health insurance providers.
I have been waiting for a refund since Nov 28 and have received no response. I confirmed my information and provided the requested documents multiple times, yet there has been no acknowledgment email, no follow-up, and no refund as of today. Abysmal customer service.
I am very ANGRY with BUPA and I will explain why....I have been with BUPA for more than 5 years, didn't have a problem until now but THEIR MISTAKE could have caused me 10 years of paying Medicare rebate Tax. I am just FUMING!I was not a PR citizen, when I applied for PR it said I had to have private health cover for Hospital essentially. I already had BUPA and was paying Hospital + cover but as a foreigner....didn't know you had to change cover once you are on a bridging visa.Anyway long story short I found out nearly too late that I had 1 year from when I first receive Medicare card to change cover, otherwise I would be paying the Medicare rebate tax for 10 years. I had 3.5 weeks left to update my cover.Went to a BUPA office to discuss, the lady lied to me twice (first red flag). She said BUPA needed a letter from Medicare stating the start date and that could be done by phone, they would sent it by email and I would then email BUPA with more details. WRONG, Medicare sends it by post and it take 3 weeks. I did not have 3 weeks so I took half a day off my work to go to a Medicare center and they provided the paper immediately. I sent all the necessary info to BUPA at the email address given.....but to my surprise BUPA answered that they didn't take requests by emails anymore. I then took another couple of hours from work to go back to Bupa 's office. Gave them all the documents, the Asian guy assured me all was in order and that the Tax was off. 2 weeks later and exactly 2 days before the fatal date of 1 year(out of the 2 days 1 day is a public holiday), I receive an email from BUPA saying my file is incomplete but I can finish it online. I did just that and to be sure I also called them to get confirmation. The lady lets me know that No tax rebate application had been filed, my documents were attached but no request had been made for me. WTF!!! I was livid!The lady on the phone said she would do it there and then but couldn't send me a CONFIRMATION EMAIL, so I just have to believe her, Iike I believed the incompetent asian man in the first place.So yeah, I don't recommend this Company at all!
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Bupa /bjuːpə/ is an international healthcare group, with its origins and headquarters in the United Kingdom but now serving 32 million customers in 190 countries.
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