This is my first time joining health insurance, as I’m still young, and I mainly signed up for orthodontics because I had upcoming dental appointments. I wasn’t aware there was a 12-month waiting period for orthodontic cover at the time, so I ended up paying full price for most of my dental procedures. Recently, I contacted them because I believed my waiting period should be over by now. I was then told that it had actually ended some time ago, but I never received any email or SMS notification to let me know. Customer service has also been incredibly slow, with waits of 20 to 30 minutes between responses. I was advised to submit a claim, but I’ve done this before and never received a response. Because of this experience, I’m now considering switching health insurance providers.
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Bupa /bjuːpə/ is an international healthcare group, with its origins and headquarters in the United Kingdom but now serving 32 million customers in 190 countries.