Bupa has the worst customer service I have ever experienced. If this can even be called customer service.Every time you try to get help, you are pushed from one link to another, with no one actually taking responsibility or doing their job. The process feels designed to waste your time rather than solve problems.Even when you call, waiting times of around 20 minutes are common, and the answers you receive are often from an indian person unclear or unhelpful. In the end, I could have handled everything myself without paying for insurance at all.There is absolutely no reason to pay for this insurance given the level of service provided. For a company of this size, this is embarrassing. The lack of efficiency and accountability is shocking.If this is the standard of customer service, then it is completely unacceptable.
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Bupa /bjuːpə/ is an international healthcare group, with its origins and headquarters in the United Kingdom but now serving 32 million customers in 190 countries.