I am very ANGRY with BUPA and I will explain why....I have been with BUPA for more than 5 years, didn't have a problem until now but THEIR MISTAKE could have caused me 10 years of paying Medicare rebate Tax. I am just FUMING!I was not a PR citizen, when I applied for PR it said I had to have private health cover for Hospital essentially. I already had BUPA and was paying Hospital + cover but as a foreigner....didn't know you had to change cover once you are on a bridging visa.Anyway long story short I found out nearly too late that I had 1 year from when I first receive Medicare card to change cover, otherwise I would be paying the Medicare rebate tax for 10 years. I had 3.5 weeks left to update my cover.Went to a BUPA office to discuss, the lady lied to me twice (first red flag). She said BUPA needed a letter from Medicare stating the start date and that could be done by phone, they would sent it by email and I would then email BUPA with more details. WRONG, Medicare sends it by post and it take 3 weeks. I did not have 3 weeks so I took half a day off my work to go to a Medicare center and they provided the paper immediately. I sent all the necessary info to BUPA at the email address given.....but to my surprise BUPA answered that they didn't take requests by emails anymore. I then took another couple of hours from work to go back to Bupa 's office. Gave them all the documents, the Asian guy assured me all was in order and that the Tax was off. 2 weeks later and exactly 2 days before the fatal date of 1 year(out of the 2 days 1 day is a public holiday), I receive an email from BUPA saying my file is incomplete but I can finish it online. I did just that and to be sure I also called them to get confirmation. The lady lets me know that No tax rebate application had been filed, my documents were attached but no request had been made for me. WTF!!! I was livid!The lady on the phone said she would do it there and then but couldn't send me a CONFIRMATION EMAIL, so I just have to believe her, Iike I believed the incompetent asian man in the first place.So yeah, I don't recommend this Company at all!
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Bupa /bjuːpə/ is an international healthcare group, with its origins and headquarters in the United Kingdom but now serving 32 million customers in 190 countries.
