Completely unreachable. Excessive wait times on calls, and if you opt to use their messaging service (which the automated message service encourages you to do), you will experience response times of up to 10 minutes at a time. When I questioned this, the team member explained it was like a text messaging service so they could answer anytime and I'd be sent a notification they had. Well, no notification was sent and when after 10 to 15 mins later I checked the message thread, the operator had closed the conversation. I'm just trying to increase my cover (essentially give them more money) but there seems no conceivable way to talk with someone about these options.
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Bupa /bjuːpə/ is an international healthcare group, with its origins and headquarters in the United Kingdom but now serving 32 million customers in 190 countries.