I was genuinely shocked by the appalling level of service at Burger King East Kilbride, Glasgow. Staff flat-out refused to take my order at the front desk, despite several of them standing around idly at the counter, chatting amongst themselves. When I challenged this, they simply walked away from the front desk, smirking and continuing their conversation as if customers didn’t exist.When I asked for help using the electronic ordering machine, they treated it like an inconvenience and claimed not to know how to operate it. This is completely unacceptable.There also seems to be a bullying mentality among staff. If you ask a question, they gather around, listen in, and then deliberately say nothing. It’s intimidating, unprofessional, and makes customers feel unwelcome.What’s worse is that this wasn’t a one-off. On a second visit, I experienced the exact same disinterested and unhelpful attitude from staff. The restaurant was practically empty on both occasions, yet there was zero effort to engage with customers or provide even the most basic level of service.It’s clear that customer care is not a priority at this branch. If this is Burger King’s idea of a dining experience, it’s no wonder footfall is dropping. It might be time for Burger King senior managers to start sending out secret shoppers to see first-hand how real customers are treated when they’re paying for what is, frankly, terrible service.Quite a shame, because the food itself is fine — but any positives are completely overshadowed by the disgraceful customer service.
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Burger King Danmark - Have It Your Way
