Terrible Experience. I can't stipulate enough how much stress (and money) these guys have caused over the past few weeks. I found their customer service to be cold and lacking empathy, so had a really negative experience with this company, and want others to avoid a similar experience.Due to no fault of our own, we had to look at postponing our move, and instead of being accommodating, they also seemed quite happy to charge us £600 for the trouble. They justified this on the basis that they hadn't rebooked the dates (despite it being the busiest time for movers ever - March 2021, and the date of the move hadn't even passed yet).If this review hasn't put you off yet, and you are still going to book with them, then please ensure you have fully exchanged first, or you check their postponement policies as they are really strict (and expensive). Whereas other companies don't charge unless the postponement charges are within 7 days, this company will charge up to 14 days notice, and don't seem to care whether you cancel or book in with them again.I can't comment on their ability to move your goods; in the end we ended up cancelling because they refused outright to waiver the 30% (£600) postponement charge. They were so unreasonable and unwilling to help us that we decided to go elsewhere.
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Burke & Wills is a family-oriented removals and storage company based in South London, with excellent access to all boroughs across the city. Established in 1995, they have steadily expanded by delivering consistently high-quality service at competitive rates.
