We used the two-day pack and move service from Burke & Wills as although we weren't moving far, after a stressful buying process we didn't want to have to worry about the move itself.Jason did a great job surveying the flat via video call – he was very thorough and it meant that it was clear what was being packed and moved, including garden furniture and some garden pots. Burke & Wills also arranged the parking suspensions at both ends, and collected the flattened boxes a couple of weeks after we had moved.The guys who did the packing the day before the move were very professional and efficient. Items were well packaged and we didn't have any breakages.The day of the move itself, the team turned up on time and quickly started getting things into the vans. A flat tyre would have been cause for concern but the guys dealt with it quickly and professionally and it didn't delay the move.When we got to the other end and picked up the keys the team was quick to start getting things out of the vans and into the house.However we were disappointed that once everything was in the new property, we noticed a large oak wardrobe had gained some prominent scratches to the front doors, and one of the bookshelves had been reassembled back-to-front.Before signing off the work I raised these issues – the bookshelf was fixed and one of the movers took photographs of the damage to the wardrobe. Unfortunately I thought that there hadn't been the same level of care shown on the day of the move itself as there had been when packing things the day before, and that there had been some rushing to get the job finished.We were told that there would be follow up regarding the scratches to the wardrobe, and I was therefore disappointed that we never had any acknowledgement of the damage.
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Burke & Wills is a family-oriented removals and storage company based in South London, with excellent access to all boroughs across the city. Established in 1995, they have steadily expanded by delivering consistently high-quality service at competitive rates.
