I have ordered many times on Burlington.com and was very satisfied. However, my most recent experience was horrible.I placed an order on 11/10/2019 totaling $80.00. When I finally received my package, enclosed was someone else's packing slip and items. I can totally understand that mistakes happen so I trusted the Burlington would take care of the issue. I called Customer Service on 11/18/2019 explained the situation. The representative explained that they would not be able to send a replacement but would have my money refunded and that I would see it in 3-5 business days in my account so that I can replace my order. They also issued me a return label to send the incorrect package back. I then called 3 days later 11.21.2019 to get a status of my refund and was told that it has not yet been processed because my original package could not be tracked? I asked to speak to a manger which was almost "leaving for the day" and was told by the representative that she would put in another request to see when they can process. At this point, I can no longer wait on hold 30 min to speak to a rep that cannot assist me and if I do not see a refund processed, I will dispute the charge and never order from the site again.
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Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headqua...
