burlington.com

2.1
2.1 Based on 17 reviews

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headqua......

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Average Rating

2.1

/
5

17 Reviews

5 Star
12%
4 Star
18%
3 Star
6%
2 Star
0%
1 Star
65%

All Reviews

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Review Time

tonpetitpanda68753
Extremely Poor Service and Attitude Encountered

My wife and I had a truly unpleasant experience with an employee at the local store. We attempted to return a shirt priced at $21.99, for which we had the receipt. Initially, we were told we needed the original receipt. After going home and returning with the required documentation and tags, we approached the counter with additional purchases. We returned a pair of shoes without tags, but they accepted that return. However, when we tried to return a long sleeve shirt with both the original receipt and the tags, they refused, claiming the tags were not attached. We requested to speak with a manager, who was also unhelpful. The employee exhibited a shocking level of rudeness, stating she could deny refunds at her discretion. This was incredibly frustrating, especially since the shirt was unworn and within the return policy. We were treated poorly, and the employee's attitude was unacceptable. My wife, who has experience in retail, knows that employees are required to follow store policies. The handling of this situation was inadequate, and I intend to escalate this matter further if it remains unresolved.

1
Date of experience: Jan 07, 2026
Harold Powell
Unacceptable Behavior and Experience

My wife and I faced a truly unpleasant situation with an employee at the local store. We attempted to return a shirt priced at $21.99, for which we had the receipt. Initially, we were informed that we needed the original receipt. After going home and returning with the necessary documentation and tags, we approached the counter with additional purchases. We returned a pair of shoes without tags, which they accepted. However, when we tried to return a long sleeve shirt with both the original receipt and the tags, they refused, claiming the tags were not attached. We asked to speak with a manager, who was also unhelpful. The employee displayed a shocking level of rudeness, asserting she could deny refunds at her discretion. This was incredibly frustrating, especially since the shirt was unworn and within the return policy. We were treated poorly, and the employee's attitude was unacceptable. My wife, who has experience in retail, knows that employees must adhere to store policies. The handling of this situation was inadequate, and I plan to escalate this matter further if it remains unresolved.

1
Date of experience: Jan 06, 2026
Marcolos53
Disheartening Experience

I just left the store and had a truly distressing experience. Some employees displayed racist behavior towards me, directly stating they wouldn’t assist me because of my ethnicity. It was shocking and deeply disappointing. I urge others to avoid this location.

1
Date of experience: Jun 24, 2025
Emma Ross
Unprofessional Conduct from Employee

An employee displayed a very unpleasant attitude during my visit. As I was leaving the register, she threw a large item at me, which was alarming. None of the staff responded to this incident. I ended up with a painful injury and a headache. The overall staff response was unhelpful, and no one addressed what happened.

1
Date of experience: Apr 27, 2025
Miscommunication Regarding Interview

I arrived for an interview with the company only to be told they were not conducting interviews. The manager seemed confused when I presented the interview confirmation email. I received an unsatisfactory explanation after posting proof online. I cannot recommend this chain.

1
Date of experience: Mar 03, 2025
Kelly
Unprofessional Management

The manager at this location was very unprofessional regarding two clearance items. An employee had marked them down, but when I got to the register, the manager refused to allow the purchase. I often shop here and have never encountered this issue. He needs more training, as this was embarrassing and unacceptable.

1
Date of experience: Feb 11, 2025
MB41
Job Application Denied

This location denied my job application despite my 17 years of experience. The pay offered is not worth the trouble of working there.

1
Date of experience: Jan 06, 2025
Helene
Insufficient Cashier Staffing

The store lacks enough cashiers, resulting in extremely long lines that feel like waiting at an amusement park. It's frustrating, and I would prefer to shop elsewhere.

1
Date of experience: Oct 10, 2024
Jennifer P.
Great Deals Available

I consistently find excellent brands at fantastic prices, often 50% less than the original cost. I'm giving 4 stars because the checkout lines can be excessively long.

4
Date of experience: Jul 24, 2024
Tristan Brooks
Mixed Feelings About the Store

I've always enjoyed shopping here, but recent visits to two understaffed locations in the city have made it difficult. The long lines are frustrating, and I waited an hour to check out. It's hard to believe they can't afford to hire more staff. I hope they consider increasing their workforce for a better shopping experience.

3
Date of experience: Jun 13, 2024

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Business Details

  • Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headqua...

  • language https://burlington.com

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