My wife and I had a truly unpleasant experience with an employee at the local store. We attempted to return a shirt priced at $21.99, for which we had the receipt. Initially, we were told we needed the original receipt. After going home and returning with the required documentation and tags, we approached the counter with additional purchases. We returned a pair of shoes without tags, but they accepted that return. However, when we tried to return a long sleeve shirt with both the original receipt and the tags, they refused, claiming the tags were not attached. We requested to speak with a manager, who was also unhelpful. The employee exhibited a shocking level of rudeness, stating she could deny refunds at her discretion. This was incredibly frustrating, especially since the shirt was unworn and within the return policy. We were treated poorly, and the employee's attitude was unacceptable. My wife, who has experience in retail, knows that employees are required to follow store policies. The handling of this situation was inadequate, and I intend to escalate this matter further if it remains unresolved.
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Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headqua...
