I ordered a luggage and paid an extra $25 for express shipping as I was leaving the next week. The homepage led me to believe that the processing would take one day, but at the end of the week they still hadn't shipped it! I called them to complain and cancel the order but I was informed that the information I had gotten was not correct (Their shipping policy states that "Orders placed before 3pm eastern time will normally be processed and shipped by the following business day.") and that they do not cancel shipments.Halfway through the next week I got an email saying that the luggage was no longer in storage so my order was cancelled. Good for me but ridiculously bad of them as a company.
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