burlingtoncoatfactory.com

1.5
1.5 Based on 48 reviews

Burlington Coat Factory presents BurlingtonCoatFactory.com! Save on coats, mens, womens, kids clothing, baby bedding cribs, accessories, linens, rugs, home fashions and MORE! We're More Than Great Coats!...

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Average Rating

1.5

/
5

48 Reviews

5 Star
10%
4 Star
0%
3 Star
2%
2 Star
8%
1 Star
80%

All Reviews

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Review Time

Jodi Smith
Shoplifting Incident Ignored by Security

Three full carts were stolen, and the asset protection team showed no concern. I provided the license plate and photos, but they didn’t take any action. This is a prime example of why prices are increasing — the absence of accountability is just as problematic as the theft itself.

1
Date of experience: Dec 10, 2025
Posy Ross
Shoplifting Incident Ignored

Three full carts were stolen and the asset protection team showed no interest. I provided them with the license plate and photos, but they didn’t take any action. This lack of accountability is a major reason prices continue to rise, and it’s just as problematic as the shoplifting itself.

1
Date of experience: Dec 10, 2025
Karin Parker
Zero Stars for Poor Return Policy

I would give zero stars if I could. Avoid this place if you don’t want to waste your money. I couldn’t return an item without a receipt because they failed to ask for my phone number at checkout. They no longer capture transaction details with credit cards, leaving me unable to get a refund or store credit despite showing my transaction on my phone. There’s no option for returns without a phone number, and management won’t help. This system is flawed, and the customer service is terrible.

1
Date of experience: Nov 22, 2025
KB31
A Personal Reflection

Without naming specifics, I want to address a certain individual. When you choose not to see your loving mother during her battle with cancer, you may face deep regret later. I don’t recommend making such choices, as they can lead to immense internal pain.

2
Date of experience: Oct 25, 2025
Tommy Ross
Consistently Unkempt Store

The store is often dirty and disorganized. There’s more merchandise on the floor than on the shelves, and the employees seem indifferent and unmotivated.

1
Date of experience: Aug 18, 2025
Misleading Security Practices

During my visits, security often claims to be protecting customers, yet their presence feels more like a hindrance. I raised concerns with management about their treatment of customers, especially regarding perceived discrimination. The way the situation was handled was unprofessional, and it’s clear that customer service is not a priority here.

1
Date of experience: Aug 13, 2025
Jane B.
Excellent Store Experience

A great store with a clean environment and exceptionally helpful employees.

5
Date of experience: Aug 08, 2025
sunnysun9577
Locked Bathrooms, No Access

The bathroom doors were locked, and there were no employees available to unlock them. This treatment of customers is unacceptable, and I will consider shopping elsewhere.

1
Date of experience: Jul 21, 2025
Simon Anderson
Extremely Poor Quality Products

With nearly 20 years of experience fitting bathrooms, I’ve never encountered such low-quality products. Every job involving these items has resulted in issues. Recently, a concealed shower valve leaked despite multiple attempts to fix it. After two weeks and several replacements, I was assured of reimbursement for the inconvenience, but three months later, I received no updates. The lack of customer support is infuriating. I strongly advise against using these products.

1
Date of experience: Jul 09, 2025
Zachary K.
Frustrating Shopping Trip

My recent visit to several locations was disappointing due to a lack of sizes and damaged items. I couldn’t find the t-shirts or shoes I needed, and one of the packages I bought was clearly opened and damaged. The overall experience was frustrating and not worth my time.

2
Date of experience: Jun 12, 2025

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Business Details

  • Burlington Coat Factory presents BurlingtonCoatFactory.com! Save on coats, mens, womens, kids clothing, baby bedding cribs, accessories, linens, rugs, home fashions and MORE! We're More Than Great Coats!

  • language https://www.burlingtoncoatfactory.com

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