I have attempted to place 3 orders in 2 months at BurlingtonCoatFactory.com. The first time I used a debit card. The second and third times I used gift cards. In all 3 orders I received an email from BurlingtonCoatFactory.com confirming my order.. Also with all 3 orders within seconds of the confirmation email I received a cancellation email from BurlingtonCoatFactory.com because the item was not in stock - even though with the third order I had called before clicking the submit button to be sure it was in stock and upon finding it was I clicked submit.With the first order I used a debit card and with the second and third orders I used a gift card. Although BurlingtonCoatFactory.com was very quick (immediately) to take the money off my debit card, and the value of the gift cards, it took several days to have my money and gift card values refunded.I was told on December 2, 2016 my complaint (about items that were out of stock still being at the web site and my being allowed to order those items without any warning what so ever the items were not available) was being expedited and I would hear from someone within a couple days but the call never came.I know I am not so special and unique that this is only happening to me. BurlingtonCoatFactory.com obviously doesn't care about the satisfaction of their customers. But for those who haven't shopped at Burlingtoncostfactory.com yet, I want to warn them about this major problem and try to save them the frustration I and others have repeatedly experienced. Shop where customers really do get service. This online store isn't it!
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