The customer service from this company is extremely poor and lacks credibility. They have misled me multiple times regarding the shipping of my order, and I have asked them to cancel it and provide a full refund. The representative I spoke with stated that they can only offer a partial refund and that my order cannot be cancelled. I find it hard to believe that an order that has never shipped cannot be cancelled. I refuse to accept a partial refund for a product I have not received, especially since the tracking information they provided indicates it has not shipped. They claimed it was lost by the shipping carrier, but when I contacted them, I learned that the company only created a shipping label and never actually sent the product. I have only received a string of incorrect information. I strongly advise against ordering from this company; if their products are as unreliable as their customer service, it's simply not worth the hassle. I plan to use all my communication with them to dispute the charges.
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