The customer service from this company is extremely poor and lacks credibility. They have misled me multiple times regarding the shipping of my order, and I have asked them to cancel it and provide a full refund. The representative I spoke with stated that they can only offer a partial refund and that my order cannot be cancelled. I find it hard to believe that an order that has never shipped cannot be cancelled. I refuse to accept a partial refund for a product I have not received, especially since the tracking information they provided indicates it has not shipped. They claimed it was lost by the shipping carrier, but when I contacted them, I learned that the company only created a shipping label and never actually sent the product. I have only received a string of incorrect information. I strongly advise against ordering from this company; if their products are as unreliable as their customer service, it's simply not worth the hassle. I plan to use all my communication with them to dispute the charges.
Claim your business profile now and gain access to all features and respond to customer reviews.
Empower your wellness journey with Burneek's innovative temperature engineering. From Burneek Halo to Frozeneek, embrace holistic health accessible to all. Transform with advanced, simple-to-use products. Wellness isn't just for the fit; it's for anyone ready to change, feel great, and be the best version of yourself.
