burnsco.co.nz

2.3
2.3 Based on 12 reviews

...

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Ultan Bell
Unpleasant experience

I purchased reels, rods, and lines from this store. Unfortunately, two rods broke while fishing within three months of purchase. Both broke on the same day, and the second rod was intended as a backup. The fish I caught was around 2kg, which shouldn't have been too heavy for the rods. When I returned to the store for assistance with a fix or replacement, they asked me to leave the rods. After nearly a month, I was informed to pick them up. They merely returned the broken rods and claimed that they shouldn't break under normal use, suggesting I must have mishandled them. This was not a good experience for a loyal customer.

1
Date of experience: Apr 07, 2024

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