The after-sales customer care is abysmal. To summarize, I have a $1500 chart plotter that's two years old. Before sending it for repairs, they tried to sell me a replacement of the same model without a transducer or SD map card for $800. The agents claimed it couldn't be repaired but offered me a newer model at 60% off. They also suggested I could buy a new one from the seller, plus a $20 freight charge. However, the seller insisted on making a minimum profit of $200. The original issue with my plotter was likely due to an incorrect map card issued initially. I've never encountered such poor service before, and all they seemed interested in was profiting from their mistake.
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